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Status Shipped
Categories B2B Web Portal
Created by Guest
Created on Apr 5, 2024

RELATED IDEAS

Add Altru Order Numbers to Xtrulink Receipts

Add the Altru order number on the receipt that guests receive when they purchase tickets online. This would make finding the guests' specific order in Altru quicker and easier. Currently the receipt only has the Xtrulink order number and there isn't a way to look up that order with that number.

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  • Admin
    Jim Albrand
    Reply
    |     Feb 12, 2025

    This functionality exists - The merge code {{ altru_lookup_id }} will display the Altru order number on the receipt or other message template. Keep in mind depending on the timing of the sync with Altru, they may not provide an Altru order # in time for the receipt send, so this is why we recommend using {{ lookup_id }} to display the XTruLink order number which is searchable in XTrulink portal > Orders

  • Guest
    Reply
    |     May 29, 2024

    This might help with what you are looking to do. Under the receipt template you do have the option to have the for the Order # {{ lookup_id }} as well as {{ master_ticket_barcode }} this gets rid of the XtruLink order number that you cannot look up.