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Status Shipped
Categories Digital Memberships Messaging
Created by Guest
Created on Mar 17, 2023

RELATED IDEAS

Ability to send reminder email when digital pass has not been downloaded

Would be nice to send a reminder email (automatic or manual) to any users who have not yet downloaded their digital pass.

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  • Admin
    Jim Albrand
    Reply
    |     Feb 13, 2025

    Developed - This functionality is partially developed. An install reminder automated template is available for clients to craft a specific message for those who have not installed their digital passes, along with a method to send these emails automatically via the existing members process in Digital Passes. Here is a KB article on this process:

    Existing Members Process

    Release version 3.23.0901 Sept 2023

  • Guest
    Reply
    |     Sep 18, 2024

    It would be even better to send a reminder to only certain people who have not downloaded their card. For example, resend only to people who were sent a card between these dates and have not downloaded the card.